399bdt Privacy Policy

1 General Overview

399bdt ("we", "us", or "platform") operates a reliable online betting and casino service for users in Bangladesh. We give the highest importance to your privacy. This privacy policy ("policy") tells you what kinds of personal information we collect, why we collect it, how we use it, and how we keep it secure.

By using this site (https://399bdt.cam) you are agreeing to this privacy policy. If you do not agree with any condition of this policy, please refrain from using our site.

2 Scope

This policy applies to all services, websites, mobile versions, and related applications of 399bdt. It is connected to our terms and conditions, and together both documents form the agreement with our users.

3 Registration Information

When you create an account at 399bdt, we collect the following information:

• Full name and date of birth (for age verification — only users aged 21 and above are permitted)
• Email address
• Mobile number
• Preferred language and currency
• Username and password created by the user (stored in encrypted form)

4 Identity Verification (KYC) Information

To prevent fraud and ensure responsible gaming, we may request identity verification documents in certain situations, such as:

• National ID card (NID) or passport copy
• Proof of address document (utility bill or bank statement)
• Proof of ownership of payment method (such as bKash or Nagad number verification)

These documents are used only for the verification process and are stored securely.

5 Transaction and Financial Information

Your deposit and withdrawal history, payment methods used (bKash, Nagad, Rocket, bank transfer), and information about amounts are stored in our system. We do not collect or store any full card numbers or bank account numbers.

6 Technical and Usage Information

The following information may be collected automatically while using the site:

• IP address and location (country level only)
• Browser type and version
• Device type (mobile/desktop)
• Session duration and pages visited
• Referrer URL (where you came from before arriving at the site)
• Cookie and local storage data

7 Providing and Operating Services

The information we collect is mainly used for the following purposes:

• Account creation, login, and management
• Processing deposit and withdrawal transactions
• Providing bonuses and promotions
• Operating 24/7 live chat support
• Ensuring account security
• Preventing fraud and money laundering

8 Communication and Notifications

Using your email and mobile number, we may send the following notifications:

• Account security alerts
• Transaction confirmation messages
• Service update and policy change notices
• Promotional offers and bonus information with your consent

You can stop promotional communications at any time by contacting us at [email protected].

9 Responsible Gaming

By analysing your playing patterns and behaviour, we can identify potentially problematic gaming patterns. This is done for your protection — if we see that your playing pattern is concerning, our responsible gaming team may contact you.

10 When Information Is Shared

399bdt never sells, rents, or discloses your personal information to third parties for commercial purposes. However, limited information may be shared in the following situations:

• Payment processors: Information necessary to complete bKash, Nagad, Rocket, and bank transfer transactions is shared with the relevant institutions.
• Game providers: Minimal information may be sent to providers such as Pragmatic Play, Evolution Gaming, Spribe, and JILI for game operation purposes.
• Legal obligations: Information may be provided upon a court order or a lawful request from a law enforcement agency.
• Fraud prevention: Information may be shared with relevant authorities to prevent money laundering and fraud.

11 International Data Transfers

Our servers and some service providers may be located outside Bangladesh. In such cases, data is transferred through encrypted connections following international data protection standards.

12 Technical Security

To keep your information secure, 399bdt applies the following technical measures:

• SSL Encryption: All data transmission on the site is protected through 256-bit SSL/TLS encryption.
• Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
• Firewall and Security Layers: Our servers are protected by multiple layers of security.
• Regular Security Reviews: Our system undergoes regular security audits.
• Two-Factor Authentication: Two-factor authentication is available for additional protection of your account.

13 Data Retention Period

We retain your information for as long as your account is active. Even after account closure, certain information (particularly transaction records) may be retained for a set period to meet legal obligations. Unnecessary information is deleted at regular intervals.

14 What Cookies Are and Why We Use Them

Cookies are small data files stored in your browser. 399bdt uses the following types of cookies:

• Essential Cookies: To maintain login sessions and ensure basic site functionality.
• Functionality Cookies: To remember your language and preferences.
• Analytics Cookies: To analyse and improve site usage.
• Security Cookies: To detect and prevent fraud.

Cookies can be disabled by changing your browser settings, though this may affect some site functionality.

15 Right to Access and Correct Information

You have the following rights regarding your personal information:

• Access: The right to know what information we hold about you.
• Correction: The right to request correction of inaccurate or outdated information.
• Deletion: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Portability: The right to receive a copy of your information.
• Objection: The right to object to certain types of data processing.

To exercise these rights, contact us at [email protected].

16 Account Closure and Data Deletion

You may request to close your account at any time. After account closure, we will delete unnecessary information as quickly as possible. However, financial transaction records and identity verification documents may be retained for a set period due to legal requirements.

17 Age Restriction

399bdt strictly provides services only to those aged 21 and above. We do not intentionally collect any personal information from minors.

If we become aware that information belonging to a minor is in our system, we will immediately delete that information and close the relevant account.

18 Process for Policy Changes

399bdt reserves the right to change this privacy policy at any time. For significant changes, we will notify you by email. The updated policy will take effect as soon as it is published on this page.

We recommend that you review this page regularly. Continuing to use the site after a change means you are accepting the new policy.

19 Contact Us

If you have any questions, complaints, or information-related requests about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

We generally respond to your request within business days.